FAQ 2017-10-19T13:17:13+00:00

icon01General Questions

Q: What is DXRacer’s warranty policy?
A: We offer a lifetime warranty for the steel frame and 2 years for chair parts (not including natural wear of PVC or fabric). We also offer a one-year warranty on our other office accessories.

Q: When will my order ship?
A: Standard orders are shipped via Airpak Express/GDEX/SKYNET/POS Malaysia within 1-3 business day(s) after the order is made.

Q: When will my PRE-ORDER /BACK-ORDER be shipped?
A: When arrives at our warehouse, it gets sent out within one business day.

icon01Product Questions

Q: What makes DXRacer different from ordinary chairs?
A: DXRacer chairs were born from genuine racing seats. We take great pride in the quality of every product we make. We design our chairs with gaming in mind, taking a passion for eSports, elevating it with racing flair and a heavy focus on ergonomics. The result: Extreme comfort, healthy gaming.

Q: Which chair should I choose?
A: Once you choose the series, it’s really a matter of personal taste (aesthetic – color, fabric, stitching, and features – adjustable armrests or not) within each series.
The biggest thing is choosing the series for your body type, height/weight.
Do you want a “fitted” race car feel (F/D/R/I/K series) or do you like a more open executive chair type of feel (M-series)?

Here is a summary of the different series we carry:

F-Series: This is the smallest, standard chair we offer. If you are much over 5’11 – it will probably be too small for you.

R-Series: Geared towards the taller, slender body type and the density is modest

K-Series: By far the largest, widest chair we offer – Max is 300 pounds.

D-Series: This is a great chair for more cushioning. However, if you are quite broad in the shoulders, it may not be best for you because the wings on the side have a lot of padding

I-Series: Thick, but firm, padding in the seat and backrest. This is our newest series launched in March 2015.

M-Series: Also a really great chair for cushion and shoulder comfort (depending on how broad/narrow you are). There are 2 different models in this series – the MY… and the MX… – They MY’s have an extra lever that allow you to lock yourself in the leaned-back position, bucket and all.

We try not to say things along the lines of “yes, you should buy this chair” or “no, this chair wouldn’t be right for you” because it’s all based on personal preference. If you go to the website and click on the picture of the particular model you are interested in and scroll down, you will find helpful descriptions on what the chair has to offer. I hope this helps, and please let me know if you have any further questions.

As always, if you have any questions or comments, please contact us!

icon01After-Service Questions

Q: Where I can find after-service videos

icon01Marketing Questions

Q: How do I get sponsorship from DXRacer?

A: Please contact info@DXRacer.com.my