DXRacer Seating (M) Sdn Bhd
DXRacer Seating (M) Sdn Bhd, hereafter known as DXRacer accepts orders for goods via their website www.dxracer.com.my and other e-commerce sites. All information required to complete your order should be filled in when placing your order on-line, including your address, shipping information if different, a telephone number and e-mail to enable us to contact you. We cannot be held responsible for errors if incorrect or incomplete information is given by you. Once your order is accepted, we will send you written confirmation by e-mail. At each stage of the process, ie when payment is received and your order is shipped, you will receive written notification by e-mail. Orders will be shipped by our partner courier services and we will need to pass contact information to them together with an e-mail address. We do not accept orders by phone. All our products are described in detail on the site. Since we are constantly striving to develop and improve our products, we may introduce changes to products
sold, and the site will feature any updates as they come up.
Shipping is free of charge within peninsular Malaysia. Special charges apply, including but not limited to, peninsular Malaysia, being a residential delivery, being a remote delivery, being a rush delivery. We will make every effort to keep you informed regarding the status of your order. Orders will be shipped by partnered courier services and you will receive order confirmation by e-mail as well as notification when the order is shipped. We will seek to deliver your order as soon as possible, excepting adverse weather and other conditions beyond our control. All orders are subject to items being in stock. We cannot be held responsible for delays in delivery due to conditions beyond our control. Once the product leaves our warehouse via our partnered courier services it can be tracked via a Track and Trace number.
Any merchandise that is refused and/or disputed with the credit card company (Visa, Master Card, Discover, American Express), such as using “did not receive the merchandise” is still subject to being charged for the purchase and any additional charges that DXRacer may incur due to such negligent or malicious action(s). The cardholder is committing a fraudulent act and/or misrepresentation and the credit card will be further charged to offset penalties and charges as deemed to make DXRacer whole. Accordingly, the buyer will be invoiced if a credit card was not used in the order transaction. Residential delivery is subject to a “left at door” policy by the carrier and will be considered DELIVERED as per the carrier status of the shipment. DXRacer can request signature for Residential Deliveries but cannot guarantee such. An additional charge of RM 50.00 will be charged to the buyer should the credit card company institute a “charge-back” to DXRacer and/or the original charge was deemed to be valid. Credit card companies have numerous fees and this is only to make DXRacer whole, and to continue to accept credit cards as a simple form of payment for its’ customers. Should the customer/cardholder constitute additional claims the additional charges are defined below.
An additional administrative charge will be applied should the cardholder institute additional work including, but not limited to, email correspondence, credit card processing merchants paperwork, and any other administrative work that distracts DXRacer’s personnel from their daily duties. A minimum of RM 50.00 for such unnecessary actions will apply. A RM 100.00 fee will be charged to the cardholder should the cardholder attempt to commit a theft of goods. DXRacer hopes every product you purchase meets or exceeds your expectations, but we fully understand that is not always possible and we will gladly try to work with you towards a mutually agreeable solution. Our policy of keeping returns to the bare minimum benefits all of our customers, as these costs are always passed along to all customers eventually. We feel that our customers should not have to pay for another’s mistake, negligence, or arrogance. Returns of UNUSED standard merchandise will be a minimum of 10% of the cost of the merchandise for restocking, less shipping and handling charges. Shipping and Handling charges will not be credited. We recommend using a shipping method that provides insurance and tracking so you can check the status of your return. You are responsible for loss and damage. Please allow 10-15 business days after it’s received to inspect your return and process your refund. Allow a minimum of 30/45 days for the return/credit process and posting for a credit card. You will be credited in the same manner as the original purchase was made, ie if you paid by credit card, your credit card will be credited with the amount. The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.
Credit Card orders must be cancelled the day they were placed and before 5:00 p.m. EST.
The above policies are subject to change without notification.
DXRacer hopes every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.
Refunds will be made in accordance with the following: New/unopened/unused. As New. Box or Factory Packaging opened or missing, item in new condition. Refund amount depends on inspection results, less shipping, and other discretionary fees. Allow a minimum of 30 days. We are unable to issue refunds for products returned that are refused at the destination, soiled, damaged or missing parts. Shipping and Handling charges are not refundable, including residential fees.
Requests to cancel or amend an order must be made by e-mail as soon as possible prior to shipment and our customer service team must be immediately notified by calling 603-58805552. Any e-mail messages requesting an order be changed or canceled received after business hours will be addressed the following business day. Any order canceled/refused after it’s shipped will be treated as a return and other costs including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged. Credit Card orders must be canceled the day they were placed, before 5:00 p.m. Merchant Transaction fees we incur for refunding Credit Card orders totaling RM 1,000.00 or more, canceled after business hours the day they were placed, will be deducted from the refund. Merchant Transaction fees are as follows: – Visa / MasterCard – 3.5% of total purchase price – American Express – 4.0% of total purchase price – Discover – 3.5% of total purchase price – Credit Card companies charge a transaction fee, there will be an additional transaction fee of RM 50.00 – Canceled orders will incur a minimum of RM 50.00 in cancellation fees.