An additional administrative charge will be applied should the cardholder institute additional work including, but not limited to, email correspondence, credit card processing merchants paperwork, and any other administrative work that distracts DXRacer’s personnel from their daily duties. A minimum of RM 50.00 for such unnecessary actions will apply. A RM 100.00 fee will be charged to the cardholder should the cardholder attempt to commit a theft of goods. DXRacer hopes every product you purchase meets or exceeds your expectations, but we fully understand that is not always possible and we will gladly try to work with you towards a mutually agreeable solution. Our policy of keeping returns to the bare minimum benefits all of our customers, as these costs are always passed along to all customers eventually. We feel that our customers should not have to pay for another’s mistake, negligence, or arrogance. Returns of UNUSED standard merchandise will be a minimum of 10% of the cost of the merchandise for restocking, less shipping and handling charges. Shipping and Handling charges will not be credited. We recommend using a shipping method that provides insurance and tracking so you can check the status of your return. You are responsible for loss and damage. Please allow 10-15 business days after it’s received to inspect your return and process your refund. Allow a minimum of 30/45 days for the return/credit process and posting for a credit card. You will be credited in the same manner as the original purchase was made, ie if you paid by credit card, your credit card will be credited with the amount. The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.